You will receive email confirmation from us either stating that your exchange has been dispatched or your refund/online credit has been processed.
For exchanges, please allow up to 5 working days for delivery unless otherwise specified. (If you require express post, please email or call our customer service team prior to returning your order).
For refunds please allow up to 4 working days for your refund to be processed if you paid via credit card. For PayPal payments, please allow up to 5 working days for the refund to be processed. If you have requested an online credit, this will be processed instantly. You will also receive an online credit notification via email.
Online credit will expire within 6 months and can be used at all Human Shoes retail stores, Myer concession stores and online.
Please ensure that the item is in its original box and packaging, packaged up so that the shoe box is not exposed. Please include the invoice and return form with the reason for your return (exchange, refund (only full price items) or credit).
Any shoes sent back without a box will not be accepted for a return, and will be sent back to the sender. This rule applies to all other items that are going to be sent back for a return.
If the item is more expensive, we will contact you to process additional payment. Additional payment can only be taken in the form of credit card.
Terms and Conditions: The shoes must be in the original condition, and you must have your online invoice with you when you take it into store. You can return full priced online purchases for an in-store credit only which will be valid for 6 months. Please note that this excludes made to order styles, all accessories (foot care, bags, eyewear, hats, scarves, watches, jewellery) and sale items. Any customer who wishes to return their online transaction for a refund or online credit must return the item back to our online store. However please do note that accessories cannot be returned or exchanged through the online process as well, aside from bags.
Full priced Afterpay purchases can only be exchanged for another item of equal price or a credit note. The remainder AfterPay payments will still need to be paid in order to pay for the credit note that is issued.
Human Shoes is not liable to replace any faulty items that were purchased from our stockists.
If you believe your online purchase is faulty, please email customer service at firstname.lastname@example.org with a full description of the fault, your order # and photos for our product development team to assess.