Shipping

Please allow up 5 working days for your order to be dispatched. Once it has been sent, it is a maximum of 5 working days to be delivered.  Please note that we will be unable to cancel orders,change address, shipping methods or product during busy sale periods.

Standard shipping is free for orders over $100 otherwise for orders less than $100 there is a shipping fee of $9.95.

We are working as hard as we can to make sure your parcel gets to you!

*Unfortunately we cannot honour the promotion or markdown towards orders placed outside of the sale.

If you realise your address is wrong after your parcel has been sent from our warehouse.

We advise that you do this as soon as possible to ensure it gets changed in time.Please do note that not all changes can be made as it depends what transit status your parcel is at.

Alternatively you can contact Australia Post at 13 76 78 and provide your tracking number.

The next upcoming long holiday weekend is from 14/04-17/04 Easter Weekend. 

Our office will be closed during majority of the public holidays. If you place an online order during a long holiday weekend, your order will not be fulfilled until we open our office. As we will be receiving a bulk number of orders over a long holiday weekend, your order may run into slight dispatch delays but we will work hard to get your order out as soon as we can.

Unfortunately during this time you cannot alter shipping to Express or Want It Now (VIC only) shipping. Unfortunately we cannot make any changes once you’ve placed an order. This include changing the delivery option, address, or payment method. 

As we are committed to getting your order out to you as soon as possible, please make sure all information entered is correct before placing the order.

Unfortunately we cannot make any changes once you’ve placed an order. This include changing the delivery option, address, or payment method. 

Human Shoes offers free shipping on all orders with a payment over $100 for Australia customers. For orders that are $100 and under there is a shipping fee of $9.95. If when using a reward it takes you below $100 you will be required to pay the standard shipping cost of $9.95. Should you need to return your purchase for any reason, please note that this postal cost is non refundable.

All orders over $500 may require additional information before the order is dispatched.

All orders are sent by Australia Post, Want it Now, Couriers Please, or DHL. All deliveries to PO boxes are sent via Australia Post.

We are unable to send aerosols or any flammable products Eg. Tana or Nail Polish via air as it breaches aviation security.

It is the customer’s responsibility to track their order once it has been dispatched. However, Human Shoes is more than happy to provide assistance.

Unfortunately we cannot make any changes once you’ve placed an order. This include changing the delivery option, address, or payment method. 

Yes, you can ship to the Human Shoes store. If your order is under $100, you will have to pay a postage fee of $9.95. All online orders are shipped from our warehouse and cannot be immediately picked up in store. Standard shipping rates apply unless Express delivery is selected.

Unfortunately we cannot make any changes once you’ve placed an order. This include changing the delivery option, address, or payment method. 

We offer free shipping on all orders with a payment over $100 for Australian customers. For orders that are $100 and under there is a shipping fee of $9.95. If when using a reward it takes you below $100 you will be required to pay the standard shipping cost of $9.95.

Please note all orders over $500 may require additional information such as proof of ID before the order is dispatched.

Please allow up to 4 working days for your order to be dispatched and a maximum of 10 working days for delivery from the order date.

Please note that we will be unable to change address, shipping methods, cancel orders or change product during busy sale periods. Please also allow up to 10 working days for dispatch during this time.

Australia Post Express service will incur an additional $16 shipping fee. Please note this does not guarantee next day delivery, it is subject to the postal delivery network. Your order will be dispatched next business day if it is placed after 3pm. If your order is sent via Australia Post and no one is available to accept delivery a calling card will be left for you to contact your nearest Post Office. Express delivery time is between 1 – 4 working days for orders within Australia.

Please note that this service is not be available during busy sale periods and parcels cannot be altered to express postage during busy sale periods.

Unfortunately we cannot make any changes once you’ve placed an order. This include changing the delivery option, address, or payment method. 

Orders can be shipped to metro Melbourne areas via Want It Now. Orders can be delivered between 9am-1pm, 1pm-5pm or 5:30pm-9:30pm, provided your order is placed at least 1 hour before the delivery window. However, the cut off time for twilight delivery is 2 pm.

When you select a Want It Now delivery, you will receive a link to track your package down to the minute, so you can go about your busy day and arrive just in time to receive your order. If you are not at your delivery location and we have not received authority to leave your package, it will be redelivered the following day in the time slot selected when the order was first made. Please note that orders will not be delivered on weekends or public holidays.

The price for same day delivery is subject to your location and will be calculated once an address has been entered.

Please note that this service is not available during busy sale periods, and there also may be delays due to bad weather conditions or traffic issues.

Unfortunately we cannot make any changes once you’ve placed an order. This include changing the delivery option, address, or payment method. 

You can choose from more than 1,300 trusted locations such as pharmacies, convenience stores and news agencies as the shipping address for your parcel.

Click & Collect with ParcelPoint is no extra cost but the $9.95 delivery fee still applies for all orders under $100.00. Simply select this option as your delivery/shipping method at the checkout. Enter your postcode and select a store that’s convenient for you.

You will be notified by email/SMS when your parcel is ready to be collected. Photo ID is required when you pick up your order. Please ensure you collect your parcel within 7 days to avoid an additional storage fee of $2.95. If you do not collect your parcel within 14 days it will be returned to our online store.

The authority to leave will be the default option and is pre-selected in our checkout. If you would like to sign for your parcel, please deselect the checkbox in the checkout. Deliveries must be signed for upon arrival. If there is no one available to sign for it, it will be sent to your local post office for you to collect later.

Why is authority to leave the default option?

Australia Post have made changes to the signature service in Parcel Post and Express Post. One of the current options that requires a signature on delivery (unless the receiver chooses otherwise) will now default to signature with authority to leave. Australia Post will still capture a signature whenever the customer is home. If not, then customers of freestanding residences who have a safe place to leave the parcel will have their parcel delivered and a picture will be taken of where Australia Post have left it. This will be made available to all customers via auspost.com.au/MerchantTrack.

Authority to leave through Australia Post voids all liability from Tony Bianco and we will not be held accountable if your order is not delivered. As this is not a registered service and no signature is required upon delivery we do not recommend requesting authority to leave.

All international orders may also be subject to local customs, duties and taxes. You are wholly responsible and liable for these charges.

Customs, duties and taxes are non-refundable by Tony Bianco if you choose to return your order for any reason.

We do ship internationally through Borderfree. If you are located internationally, you will automatically be redirected to our international page.

International shipping varies on location. This information will be provided to you before checkout through our international website once you have inputted your address.

All international orders are shipped via Borderfree. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Delivery times vary depending on the shipping address on the order, and the available shipping options. At checkout, you will see an estimated delivery timeframe for each available shipping option before you submit your order.

We accept all major credit cards including, Visa, MasterCard and American Express. We also allow payments via PayPal, and Afterpay.

All international orders must be placed via PayPal or credit card- no other payment will be accepted.

Paypal is a payment method for online purchases that allows users to send and receive money online. It offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

When placing an order, payment will be deducted from your PayPal account immediately.

If you have any issues with your PayPal account, please contact their customer service at 1800 073 263.

Opening hours are as follows: 6am to 10pm AEST Monday to Friday; 8am to 7pm AEST Saturday and Sunday